Do you ship internationally?
Yes! We ship watches all over the globe.
How much are the shipping costs?
All our watches are shipped out for free. The prices on our site include worldwide shipping by UPS or FedEx (PostNL within the Netherlands).
We also offer Express/Priority shipping to certain countries at a $9 surcharge. The benefit of this is that your watch will reach you quicker. All orders placed and paid before 15:00 (Amsterdam/Paris time) on a business day will be shipped out on the same day, regardless of which form of shipping you choose.
When can I expect my watch?
We send out orders every business day. Orders placed and paid before 15:00 (Amsterdam/Paris time) will be sent out on the same day. Within the Netherlands this mean you will receive your watch the next day (aside from Sundays). Outside of the Netherlands packages can take slightly longer, please see the table below for an indication of the most common countries. If your country is not listed or if you want an exact estimate of the delivery date, please contact us. Express shipping may also be possible for you, at a surcharge, please contact us for more information.
|Australia||3-5 business days|
|Austria||2-3 business days|
|Belgium||1-2 business days|
|Bulgaria||2-4 business days|
|Canada||2-4 business days|
|Denmark||2-3 business days|
|Estonia||2-4 business days|
|Finland||2-5 business days|
|France||2-3 business days|
|Germany||2-3 business days|
|Greece||3-5 business days|
|Hong Kong||2-5 business days|
|Hungary||2-5 business days|
|Ireland||2-4 business days|
|Italy||2-4 business days|
|Japan||3-5 business days|
|Malaysia||2-5 business days|
|Norway||2-4 business days|
|Poland||2-4 business days|
|Portugal||2-4 business days|
|Singapore||2-5 business days|
|Spain||2-4 business days|
|Sweden||2-4 business days|
|Thailand||3-5 business days|
|The Netherlands||1 day|
|United Arab Emirates||3-5 business days|
|United Kingdom||2-3 business days|
|United States||2-5 business days|
Please note this is an indication of the delivery times. Your watch may take longer due to delays with our courier or due to your location.
We have all our watches in stock. Should any issues arise from our side and we aren't able to send out the package within a reasonable period of time you will be offered the option of a full refund.
Will I get a 'track & trace' code?
Yes! Despite worldwide shipping being free, we only use quality carriers such as UPS and FedEx with tracking and insurance. You will always receive the tracking code, first from the carrier themselves and at the end of the day once the package has been collected from our warehouse, you will also receive a shipping confirmation e-mail with the tracking code.
Please note that watch straps, Cape Cod polishing cloths and other accessories are sent out without a tracking code, in an envelope.
I've received the watch, but I don't like it. Can I send it back?
We offer an evaluation period of 14 days (after receiving the watch). We do stress that the watch needs to be in 'brand new' condition and that all labels, tags and protective foils still need to be in place (if applicable).
If you want to return the watch, please contact us before doing so, so we can send you our return shipping form and return address. Also when you do send the watch back it's important to save your proof of shipping (tracking code), until the package has been delivered. When you return a watch you will be responsible for the shipping costs back to us.